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Coming of Age for AI in Customer Experience: Servion bags Stevie Silver Award

A recent Gartner CX survey says AI technologies are on track to become mainstream CX investments in the next three years, with 55% of organizations implementing machine learning, 47% using virtual customer assistants or chatbots, and 40% deploying virtual personal assistants for their customers. Happy to share we have bagged the 2017 Silver Stevie Award for our AI-powered Virtual Assistant solution in the new B2B product category [...]